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POULSBO PET CLUB POLICIES

Lobby Hours:
Monday- Sunday 8:00 AM to 6:00 PM
Sunday 0:00 PM-0:00 PM (for drop off/pickup only)

SAFETY

• Please bring your pet in on a non-retractable leash.
• Please discourage your pet from interacting with other pets in the lobby.

FORMS

• Please have the following forms completed and signed before arrival:
• Pet Profile
• Service Agreement

All forms and agreements can be found on your customer portal.

VACCINATION RECORDS

• Current vaccination records can be obtained from your veterinarian and uploaded onto your customer portal, or you can bring them into the resort before your reservation.
• Always keep vaccination records current so your pet may continue attendance.

REQUIRED VACCINATIONS

• Proof of vaccinations from your veterinarian is required for all guests:
• Rabies: 1 or 3 year
• DHLPP: 1 or 3 year (distemper, hepatitis, leptospirosis, parainfluenza and parvo)
• Bordetella: every 12 months

RECOMMENDED VACCINATIONS

• Canine Influenza
  
  

Bordetella (oral or injectable) must be administered at least 72 hours before your pet arrives.

The Bordetella nasal vaccination must be administered at least two weeks before arrival.

Vaccine type and immunization protocol can influence the success or failure of vaccinations.

Many factors may impair an animal’s ability to develop immunity after a vaccination.

Owners agree that vaccinations do not protect against all communicable illnesses that may affect guests. All guests must not have been exposed to any contagious diseases within 30 days before check-in.

Poulsbo Pet Club takes all precautionary measures to ensure the health and well-being of every guest in our care, including proper cleaning, disinfecting, and fresh air flow throughout the resort.

RESERVATIONS

• Reservations are required for all lodging guests.
• Failure to have current forms and signed agreements on file may result in a canceled reservation.
• Reservations can be made on our website conveniently, by phone, or in person during lobby hours.

CANCELLATIONS

• Cancellations must be made 72 hours before your pet’s scheduled stay.
• For peak times/holidays, cancellations must be made at least 1 week before your pet’s stay.
• If you don't call and cancel within this time frame, there will be a charge on your account for 25% of the estimated stay or a forfeited deposit.

CONTINUING SERVICE FEE
Pickups after 11:00 AM within business hours will incur a continuing service fee of an additional day charge.

PEAK/HOLIDAY PERIODS

Peak/Holiday periods are:

The week of New Years

Memorial Day weekend

The week of July 4th

Labor Day weekend

The weekend of Thanksgiving (Thursday-Sunday)

Spring Break

The week of Christmas

During peak/holiday periods, a 3-night minimum stay and a 50% deposit is required.

HEALTHCARE GUIDELINES AND REQUIREMENTS

• All guests must be free of communicable diseases and have no visible stitches or open wounds.
• Owners must certify that their pets are in good health and have not been sick in the last 14 days.
• Guests who have been ill with a communicable condition in the previous 14 days will require a veterinarian certification of health to be admitted or readmitted into the resort.

While guests are in our care, they will be in contact with other pets. Please note that many different airborne strains of viruses cause tracheobronchitis, also known as canine infectious respiratory disease complex or “canine cough.” While vaccinating yearly helps support immunity to some strains, it does not support immunity to all airborne strains, nor can it completely eliminate the risk of developing tracheobronchitis. This is not due to any circumstance or condition at our facility, and owners must agree that Poulsbo Pet Club is not liable for any illness suffered by the guests during or after their stay, including, but not limited to, tracheobronchitis.

Poulsbo Pet Club will not be held responsible for any allergic reactions suffered by the guest.

Owner certifies any and all allergies and other health conditions that their pet has been communicated to staff upon check-in.

Poulsbo Pet Club reserves the right to refuse to accept a guest if it appears to us that the guest is sick, shows the presence of fleas, or their behavior could jeopardize the health and safety of other guests and our staff.

Guests showing symptoms of diarrhea, vomiting, coughing, and/or sneezing will not be accepted into Poulsbo Pet Club. These symptoms may be easily spread to other guests. If your pet has any of these, please get in touch with your veterinarian for treatment and keep your pet at home until symptom-free.

LODGING INFORMATION

• Check-in is at any time during our lobby hours.
• Check-out is on or before 11:00 a.m.
• A continuing service fee will be charged for any check-out after 11:00 a.m.
• Owners must provide appropriate food for the entire length of the guests' stay.
• All meals must be measured and placed in individual baggies, with the guest’s name clearly printed on the front.
• Brand and type of food must be added to records in preparation for an unexpected extended stay.
• All medications must be provided by the owner in the original prescription container. They must be appropriately labeled with written instructions from your veterinarian containing the guest’s name, type of medication, dosage, and schedule, with no handwritten changes.
• Staff will go through all medical and feeding information at check-in.
• Owners will give staff all applicable information at that time.

Poulsbo Pet Club provides all lodging guests with everything needed for a luxurious and relaxing stay. You are welcome to bring your pet and other belongings that might make their stay more comfortable, such as a T-shirt. Please refrain from bringing anything valuable, sentimental, or irreplaceable. We do offer special treats for a nominal fee.

Many upgrade services are available for guests' enjoyment, including private nature walks, cuddle time, a Fitness Club, services at Valholl Spaw, nutrition-filled Kong, and much more! When booking your reservation, please talk to a staff member for more information.

GERIATRICS AND SPECIAL NEEDS GUESTS
At Poulsbo Pet Club, we offer exceptional care designed for older guests, medically dependent guests, and guests recovering from surgery/illness.

We are equipped to care for most pets with medical conditions. At check-in, the owner certifies that all conditions, including seizures, are acknowledged.

RAINBOW POLICY
We require all pets 10 years of age or older to sign our Rainbow Policy. This policy is a precautionary protocol for our guests to assist us in following their wishes in the unlikely event their beloved pet passes away while in our care. If your pet is over 14, please speak to management about how to best care for it while it is staying. Older pets with special needs may need to be boarded closer to our staff based on the facility's availability.